Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For the return to be valid, the item must be in the same condition as when you received it, unused, with the tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: feline.companyofficial.com

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

You can always contact us with any questions about returns at: feline.companyofficial@gmail.com

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive an incorrect item, so that we can assess the problem and resolve it.

 

Exceptions / non-returnable items
Certain types of items are non-returnable, such as perishable products (e.g., food, flowers or plants), customized products (e.g., special orders or personalized items) and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

 

Exchanges
The fastest way to make sure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

 

14-day cooling-off period in the European Union                                                                     without prejudice to the foregoing, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition in which you received it, unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

  Refunds                                                                                                                We will notify you once we have received and inspected your return, and will inform you whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Remember that your bank or credit card company may also take some time to process and post the refund.

If it has been more than 15 business days since we approved your return, please contact us at: feline.companyofficial@gmail.com.